In these disparate environments — cockpits and hospitals and IT workgroups — the right behaviors did not evolve naturally. Nurses weren't “naturally” given enough space to work without distraction, and programmers weren't “naturally” left alone to focus on coding. Instead, leaders had to res…

Many of us are looking forward to a summer that includes travel. But with travel also comes handling a backlog afterward. I received a question from a reader asking about the problem of drowning in email after returning from travel. She writes as follows:

A reader had this to say about the to-do list that keeps getting longer: "My biggest challenge is that I make lists but then often don't get through the daily list. So tasks just accumulate and the backlog gets longer and longer. It's not that my daily list is too long. The problem is I don'…