Sylacauga Quality Inn hotel received two awards for its guest service and the hotel’s performance.
“We have consistently been ranked No. 1 by TripAdvisor for the past two years,” Sylacauga Quality Inn general manager Jayne McGee said. “TripAdvisor is a popular website that assists travelers in where to make their hotel reservations.”
McGee said TripAdvisor recently awarded Sylacauga Quality Inn with the 2014 Certificate of Excellence Award.
“This award was given to the hotel for the consistency of excellent guest service over an extended period of time,” she said. “Other similar sites, such as bookings.com, rank our hotel as an exceptional 9.6 percent out of 10 percent. We are very pleased and proud to share our accomplishments.”
McGee said guests usually comment on recent updates implemented last year and this year.
“We have new bedding, new ergonomic chairs, microwaves and refrigerators in every room, new carpet and new 37-inch flat screen televisions, to name a few of the updates,” she said. “Many of our guests mention our guest service. We realize that the hotel industry has many hotel choices, and we continue to strive to make a difference.”
McGee said the hotel receives compliments on the management team, as well as the trained staff.
“As a manager, I must tell you we could not make a great stay happen without our team,” she said. “We have some great individuals working hard to make our guests’ stay as enjoyable as possible. We will be happy to check you in early, and we will take care of you during a snow storm.”
McGee said the hotel is also in the top 10 ranking with the company in regard to performance.
“We received the Presidents Award from Channel Point for 2013,” she said. “We attribute this award to consistent guest service and, in turn, our guests continue to come back, which is reflective of our hotel performance.”
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